Terms of Service

These Terms of Service (“Terms”) are an agreement between you and BEST SOLUTION (THAILAND) CO., LTD., tax identification / juristic person number 0105552117459, of 599/30 Ratchadaphisek Road, Chatuchak, Bangkok 10900, Thailand (“the Company”, “we”, “us”).

They apply to bestsogroup.com, the BestSo account (sso.bestsogroup.com and account.bestsogroup.com), the BestSo Bar and BestSo Assist, and the 53 platforms in the BestsoGroup ecosystem listed in Annex A of our Privacy Policy (together, the “Services”).

By creating a BestSo account, signing in to a platform or otherwise using the Services, you accept these Terms and confirm you have read the Privacy Policy. Accepting electronically is valid under the Electronic Transactions Act B.E. 2544. If you do not agree, do not use the Services.

Platform terms. A platform may publish additional terms for its specific services (for example merchant, seller, creator, rider or partner terms, or the rules of a membership plan). Those terms form part of your agreement for that service. If they conflict with these Terms on that service, the platform terms prevail; on everything else these Terms prevail.

Unless a platform states that it is operated by a different legal entity, the Company provides that platform. تستكملها الشركة أو تؤكدها قبل النشر: [List of platforms operated by another legal entity, if any]

BestSo account

Your single account in the group’s central identity system, used to sign in to all platforms.

Platform

A website or app in the group that you can use with your BestSo account.

Merchant

A seller, service provider, creator or business offering goods or services to users through a platform.

Content

Text, images, video, audio, live streams, reviews, listings and other material uploaded or broadcast on the Services.

BESTA points

Loyalty points of the BestaCoin programme.

Payment partner

A payment service provider licensed by the Bank of Thailand, or a bank, that processes payments for the Services.

• You must have full legal capacity (20 years of age or married under Thai law). Minors may use the Services only with the consent of a parent or legal guardian, who is responsible for their use and for any purchase they make.
• If you use the Services for a business, you confirm you are authorised to bind that business, and these Terms bind it.
• You must not be prohibited from using the Services under Thai law or applicable sanctions.
• Some features — for example selling, receiving payouts, live gifting, loans or digital-asset related services — require identity verification and may be limited by market, age or licence.

• Each person may hold one personal BestSo account. Give accurate information and keep it up to date in your account.
• Keep your password, one-time codes and devices secure. We recommend turning on two-factor authentication. You are responsible for activity under your account unless it results from our failure to protect it.
• Tell us immediately at security@BestSolution.co.th if you suspect unauthorised use.
• Signing in once signs you in to the platforms you use. “Sign out of ‹platform name›” ends your session on that platform; “Sign out of all platforms” ends every session — use it on shared or public devices.
• Accounts may not be sold, rented, shared or transferred. Merchant and team accounts must use the team features to give staff their own access.

• Many platforms are marketplaces. Unless the platform states that the Company is the seller or service provider, the merchant is the seller and is responsible for the goods or services, their description, price, legality, quality, delivery, warranty, returns and the receipts or tax invoices it must issue.
• We provide the platform, help with payments, delivery and support, and may step in to resolve disputes under the platform’s buyer-protection or dispute rules.
• Platforms marked “coming soon” are not yet available. Features may differ by country and market.
• Links to third-party websites and services are provided for convenience. Their own terms and privacy policies apply to them.

You must not, and must not help anyone else to:

• break the law, infringe anyone’s rights or offer prohibited, counterfeit or illegal goods or services;
• commit fraud, money laundering, payment abuse, chargeback abuse or loyalty-point abuse (for example fake orders, self-referrals or multiple accounts);
• harass, threaten, defame or discriminate against others, or share other people’s personal data without permission;
• upload malware, spam, or content that is sexual involving minors, violent extremist, or otherwise harmful;
• access systems or data without permission, probe for vulnerabilities outside our responsible-disclosure process, scrape, overload or reverse engineer the Services, or bypass security or rate limits;
• impersonate any person or business, or misrepresent your connection with the group;
• use the Services, including AI features, to create content that is unlawful or that infringes intellectual property.

We may remove content, cancel orders or listings, withhold loyalty points, and suspend or close accounts that breach this section (see section 18).

• An order is an offer to buy. It is accepted when the merchant (or the Company, where it is the seller) confirms it, and may be cancelled if an item is unavailable, mispriced because of an obvious error, or if we suspect fraud — in which case any payment is refunded.
• Prices include VAT where applicable unless stated otherwise. Delivery fees and any service fees are shown before you pay.
• Returns, refunds and warranties follow the merchant’s policy shown on the listing and the platform’s buyer-protection rules, and never less than the law requires.
• Nothing in these Terms limits your rights under Thai consumer protection law, including the Consumer Protection Act B.E. 2522 and, where applicable, the Direct Sales and Direct Marketing Act B.E. 2545.

• Payments are processed through PAYDY, the group’s payment hub, by payment partners licensed by the Bank of Thailand. The payment partner for each payment is shown at checkout, and its own terms also apply to the payment.
• Each payment is made for a specific order or service. The Company does not hold customer funds, does not provide a stored-value wallet and does not pay interest.
• You authorise us and the payment partner to charge the amount shown at checkout. If a payment fails, is reversed or is charged back, we may cancel or suspend the related order or service.
• Refunds are made through the original payment partner to the original payment method, in the time that partner needs to process them.
• Merchants receive payouts according to their merchant terms, after deduction of the fees agreed in those terms.

• Some platforms offer paid plans or memberships. The price, billing period, what is included and the plan’s own rules are shown before you buy.
• Plans that renew automatically renew at the end of each period unless you cancel at least 24 hours before the renewal date in your account.
• Unless the plan’s own terms say otherwise, you may ask for a full refund within 7 days of a new subscription if you have not substantially used it. Renewals and usage-based charges are not refundable, except where the law requires or the service was not provided.

• BESTA points are loyalty points issued under the BestaCoin programme as a reward for eligible purchases and activities in the group. They are not money, not electronic money, not a deposit and not a digital asset under these Terms.
• Points cannot be exchanged for cash, withdrawn, transferred to a bank account or to another user, or sold.
• Points can be used as a discount on eligible orders, for at most 20% of the order amount, and only in the group.
• Points from different sources may have different expiry periods (some do not expire). The rules for each type of point, and your balance and history, are shown in the BestaCoin Reward Center.
• Points earned on an order are reversed if the order is cancelled or refunded, in proportion to the amount refunded. Points used on an order that is refunded are returned in proportion to the refund.
• We may correct balances caused by errors and remove points obtained by fraud, abuse or breach of these Terms. Points have no value when an account is closed for breach.
• We may change or end the programme with reasonable prior notice; changes do not take away points you already earned unless the change is required by law.

• Creators and sellers who broadcast must follow the platform’s community and live-selling rules, describe products honestly, disclose paid promotions and have the rights to everything they show or play.
• Viewers must not post unlawful, abusive or misleading comments.
• Gifts and similar features follow the rules shown in the platform at the time of purchase. Creator earnings are paid only as allowed by law and the platform’s creator terms; cash withdrawal of gifts or tips is offered only where it is lawful.
• We may end a live stream, remove replays and restrict accounts to stop unlawful or harmful content.

• You must give accurate pickup and delivery details and must not send prohibited, dangerous or illegal items, or items that are not properly packed.
• Delivery times are estimates. The carrier’s liability for loss or damage is limited as stated in the shipping terms shown at booking, unless you buy additional cover where offered.
• Proof of delivery (photo, signature or recipient name) is accepted as evidence that a parcel was delivered, unless you show otherwise.
• Cash-on-delivery amounts are collected on behalf of the merchant and settled to the merchant under the merchant’s terms.

• AI features, including BestSo Assist, give automated answers that can be incomplete or wrong. They are not legal, financial, tax, medical or other professional advice. Check important information before relying on it.
• When AI shows information from your account (for example order status), the record in your account is the official one.
• You may ask to be connected to a person. Some platforms may answer through AI only; this is shown in the chat.
• You must not use AI features to break the law, to generate content that infringes others’ rights, or to try to obtain other users’ data.

• You keep ownership of content you upload or broadcast. You give the Company and the platforms in the group a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for display, publish and distribute it as needed to operate, promote and improve the Services. The licence ends when you delete the content, except for copies others have already shared, backups kept for a limited time, and content we must keep by law.
• You confirm that you have the rights needed for your content and that it does not infringe anyone’s rights or the law.
• We may review, restrict or remove content that we reasonably believe breaches these Terms or the law. You can report content through the platform; rights holders can send notices to legal@BestSoGroup.com.

The Services, including software, design, text, graphics and the names and logos of BestsoGroup, BestSo, BestaCoin, PAYDY, LIVEDY, ShipX and the other platforms, belong to the Company or its licensors. You may use the Services only as these Terms allow. You may not copy, modify, distribute or create derivative works from them, or use our trademarks, without our written permission.

We work to keep the Services available and secure, but they may be interrupted for maintenance, upgrades or events outside our control. We may add, change or remove features or platforms. If we close a paid service you have paid for in advance, we will refund the unused part or offer a reasonable alternative.

The Services are provided “as is” and “as available”. To the extent permitted by law, we do not guarantee that they will be uninterrupted or error-free, and we are not responsible for goods and services sold by merchants, for content created by other users, or for third-party services.

To the extent permitted by law, the Company’s total liability to you for any claim relating to the Services is limited to the greater of the amount you paid to the Company for the service concerned in the 12 months before the event giving rise to the claim, or THB تستكملها الشركة أو تؤكدها قبل النشر: [amount — confirm with legal counsel]. We are not liable for indirect or consequential loss such as loss of profit or data.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or bodily injury, for intentional acts or gross negligence, or under the Unfair Contract Terms Act B.E. 2540 and consumer protection law.

If you breach these Terms or the law through your use of the Services, and a third party brings a claim against the Company because of it, you agree to compensate the Company for the resulting loss and reasonable costs, to the extent caused by your breach.

• You can close your BestSo account at any time at account.bestsogroup.com/privacy. Closing your account ends your access to all platforms; open orders, payouts and legal retention obligations are completed first.
• We may suspend or restrict an account, a listing or a feature immediately where it is reasonably necessary to prevent fraud, harm or a breach of law, and otherwise after notice explaining why. You can appeal through support.
• Sections that by their nature should continue — such as payments owed, intellectual property, limitation of liability and governing law — survive termination.

We may update these Terms when our Services or the law change. Each version has a version number and effective date; we keep previous versions and provide them on request. For material changes we will notify you in advance by email, in the BestSo Bar or in your account, and may ask you to accept the new version. If you do not accept, you may stop using the Services and close your account before the change takes effect.

We may send notices to the email address or phone number in your BestSo account, in the BestSo Bar or in the platform you use. You can send notices to us at the contact details in section 24. Electronic notices have the same effect as written notices.

These Terms are governed by the laws of Thailand. Please contact us first so that we can try to resolve a complaint. Disputes that cannot be resolved will be decided by the competent courts of Thailand. Consumers keep their rights under the Consumer Case Procedure Act B.E. 2551, including the right to bring a case in the court of their domicile.

• If any provision is invalid, the rest of these Terms remain in force.
• Not enforcing a right is not a waiver of it.
• You may not transfer your rights under these Terms without our consent. We may transfer them to an affiliate or successor that continues the Services, with notice to you.
• These Terms are made in Thai and English. If the two versions differ, the Thai version prevails.

Company

BEST SOLUTION (THAILAND) CO., LTD. · Tax ID 0105552117459

Address

599/30 Ratchadaphisek Road, Chatuchak, Bangkok 10900, Thailand

Email

contact@BestSolution.co.th · legal@BestSoGroup.com (legal notices)

Phone

02-192-1740